PASSENGER ENQUIRIES
WhatsApp ↗
Need some assistance?
Questions about accommodation or facilities? Contact the passenger enquiries number. Test contact only — not the official duty number.
WhatsApp contact coming soonDRAFT DEMONSTRATION — This guide is not yet approved for passenger use. Follow instructions from your duty team.
Your accommodation · Test example
Your room allocation
Keep your block and room number handy during your stay. Please confirm your actual allocation with the duty team.
BLOCK97
ROOM2
DEMONSTRATION ONLY: The room numbers shown here are examples, not confirmed accommodation assignments.
Passenger announcement · Example only
There are no confirmed public announcements on this demonstration website. Follow the duty team's latest instructions.
On-page alerts only · Not emergency or background phone notificationsPASSENGER NOTICEBOARD
Flight & departure information
ILLUSTRATIVE TIMETABLENot a confirmed flight notification
Example schedule — not confirmedNo confirmed update posted
Flight / service
Sample outbound flight
Departure
Fri 13 Nov 2026 · 01:15
Check-in
Thu 12 Nov 2026 · 23:00
Next update
Not scheduled · test only
DEMONSTRATION ONLY: Check-in Thursday 12 November, 23:00; departure Friday 13 November, 01:15. Not confirmed.
Time to check-inCalculating…UTC · Test timetable
Time to departureCalculating…UTC · Test timetable
PASSENGER ESSENTIALS
Help & refreshments
FOOD & REFRESHMENTS
Order food online
Browse the menu and place an order directly through the NAAFI online service.
Open NAAFI ordering ↗RAF ASCENSION ISLAND BASEWelcome to
Welcome to
Ascension Island.
Everything you need during a temporary stopover — food ordering, travel notices, camp facilities and helpful local information.
● PASSENGER SUPPORTTRAVELLERS HILL · ASCENSION
Ascension Island
PASSENGER SAFETY · SAMPLE CONTENT
Fire Safety & Evacuation
How the accommodation-specific fire information could look on the finished passenger portal. Each room QR code could show the same approved instructions for its block.
⚠ Demonstration only — NOT an approved evacuation plan
The layouts below are fictional examples. They do not show the exits, assembly points, routes or emergency telephone numbers for RAF Ascension Island accommodation. In any incident, use the building's posted fire notices, marked exits and instructions from authorised staff — not these diagrams.
Raise the alarm
If you discover a fire, activate the nearest alarm where safe and alert staff.
Leave safely
Use the nearest safe, signed exit. Do not stop for belongings.
Go to the assembly point
Use the designated location identified on your building's approved notice.
Stay out
Report to the duty team and do not re-enter until authorised.
Sample accommodation floor plan
Block 97 · Room 2 · A generic example, not your building
Highlighted test room Example roomGreen EXIT? symbols are NOT confirmed exits
The highlighted room changes for test links using sample Room 1–6. No actual escape route is displayed. Replace this entire diagram with an approved floor plan for each accommodation block.
Assembly point — layout concept
Illustrates the information we'll include once locations are approved
Once the site's Fire Safety Officer confirms an approved assembly point, an approved block-specific location diagram can replace this generic concept.
Designated fire assembly pointAwaiting approval
Specific to the accommodation block; consult posted notices.
Emergency contact numberAwaiting confirmation
Use verified local emergency procedures; WhatsApp is not an emergency channel.
Approved evacuation diagramNot yet supplied
To be provided and signed off by the responsible fire-safety team.
This online page is supplementary. Physical fire notices, emergency signs and briefings must remain available, including when electricity or mobile internet is unavailable.
YOUR STAY
Facilities & opening hours
Find the essentials during your stopover. Opening times and services may vary during a disruption.
Opening hours
- NAAFI food orderingConfirm locally
At the camp
Facilities and operating hours must be checked with the duty team before use.
MOVEMENT INFORMATION · DEMONSTRATION
Transport & collection points
Passenger transport instructions must be confirmed by the duty team. Do not assume any route or pickup time shown in a test.
Next transport update
To be confirmed
Report to the duty team for approved collection arrangements.
🚌 Collection point: Awaiting confirmation
Before leaving your block
- Check the latest confirmed departure notice.
- Follow your issued movement permissions.
- Use only the collection location and transport authorised by staff.
- If unsure, contact passenger support before setting off.
FOOD & REFRESHMENTS · SAMPLE TIMETABLE
Meals & ordering
Illustrative meal schedule for demonstrating the system. The real times and collection arrangements must be confirmed before passengers use them.
Example meal times
- Breakfast07:00–09:00 · Example
STAY CONNECTED
Wi-Fi & connectivity
Passenger Wi-Fi information
Network name
Ask duty staff
Wi-Fi availability and access details have not been confirmed. Do not publish private or controlled network credentials on this public page.
Wi-Fi access details: Awaiting approval.How to connect
- Ask the duty team whether passenger Wi-Fi is available.
- Open Wi-Fi settings on your phone.
- Select only the authorised passenger network.
- Use the access instructions issued by staff.
- If the page won't load, ask staff for the printed notice.
ACCOMMODATION SUPPORT · DEMO
Report a room problem
For a non-urgent problem, try our proposed request form. This demo does not submit anything to maintenance or duty staff. For safety issues or emergencies, contact staff immediately using the approved arrangements.
Test maintenance request
No names, medical information, photographs or sensitive details. The example room number will be attached to this local test request.Request tracker concept
In the completed system, staff could receive, assign and resolve problems from the admin portal, and passengers would see the status of their requests.
No test request submitted in this browser.
Urgent accommodation or fire safety concerns should always be raised directly with duty staff, not submitted through this form.
READY TO DEPART?
Departure checklist
An optional personal reminder list for your stay. These ticks are saved only on your device and are not checked by staff.
0 of 5 complete
THE SOUTH ATLANTIC
Welcome to Ascension Island
A little about the island for passengers whose onward travel has been unexpectedly delayed.
A volcanic island
Ascension Island sits in the South Atlantic. Its striking landscapes range from volcanic plains to the greener slopes of Green Mountain.
Green Mountain
Green Mountain is one of the island's best-known landscapes, with its higher elevations contrasting with the surrounding dry terrain.
South Atlantic link
RAF Ascension Island Base supports South Atlantic air movements, including the air connection between the UK and the Falkland Islands.
This is general reading, not an invitation to visit any location. Passenger movement remains subject to local permissions and instructions.
OUR LOCATION & LEADERSHIP
About RAF Ascension Island Base
A strategically located South Atlantic station supporting the UK's presence and air movements in the region.
THE STATION
A vital South Atlantic staging post.
The station sits within the UK Cyber & Specialist Operations Command (CSOC) chain of command.
It supports the protection of the UK's South Atlantic Overseas Territories and serves as a staging point for flights between the UK and the Falkland Islands.
LocationAscension IslandSouth Atlantic Ocean
Station addressBFPO 677RAF Ascension Island Base
DistanceApprox. 4,000 milesFrom the UK and Falkland Islands, per RAF station profile
RoleRegional stagingSupporting onward air movements
BASE COMMANDER
Wing Commander
James Neate
Commander, RAF Ascension Island Base
Wing Commander Neate assumed command of the station in July 2026. He previously served as a Weapons System Operator and commissioned as an Aerospace Battle Manager in 2013.
His career includes Fighter Control appointments, UK and Falkland Islands Quick Reaction Alert duties, command of 2 Space Warning Squadron and deployment on Operation Scorpius in support of Ukraine.
IN COMMAND SINCE JULY 2026
Base overview and biography adapted from the publicly displayed RAF station profile supplied for this test. Confirm currency, wording and permission to use RAF imagery before public launch.
FIND YOUR WAY
Camp map & directions
This test map uses the proposed passenger accommodation pin you supplied. The map does not indicate permitted access; location and publication require local approval.
An internet connection is required. Always follow the directions and movement restrictions issued by duty staff.Open Google Maps ↗
PLEASE READ
Camp & island guidance
Draft guidance for passengers. Camp management must review the final instructions and permitted areas.
- Remain in authorised areas.
- Follow all instructions from the duty team.
HERE TO HELP
Questions & useful contacts
If you need assistance, speak with the duty team or use the passenger enquiry contact once it is confirmed.
Frequently asked questions
How will I know when my flight departs?
Check the confirmed passenger notice, and follow the duty team for final movement and check-in instructions.
Can I leave the accommodation area?
Only if the relevant duty team explicitly authorises it. Your permitted movements may be restricted.
Who should I contact for assistance?
Ask the duty team. The WhatsApp button is for non-emergency questions only and is currently a personal test contact.
Passenger assistance
For testing only, WhatsApp enquiries currently go to a personal test contact. Follow the on-site emergency arrangements for urgent help.
Island travel guidance ↗For emergencies, use the on-site emergency arrangements rather than WhatsApp.